Terms & Conditions

Terms & Conditions

Welcome

Welcome to the official website of Just Travel (“Company,” “we,” “our,” or “us“). By accessing, browsing, or using our website and travel services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a booking or using any of our services.

The website and all its content are owned and operated by Just Travel, a travel company registered in India. These Terms & Conditions, together with our Privacy Policy, Charges & Cancellation Policy, and any other policies published on our website, govern your use of our website and services.

By using our website, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement under applicable law.


Applicability

These Terms & Conditions apply to all users, visitors, and customers who access our website or make bookings through any channel operated by Just Travel, including but not limited to:

  • Website
  • Email
  • Telephone
  • WhatsApp
  • Partner portals
  • APIs
  • Any other authorized booking channel

Your continued use of our website or services constitutes your acceptance of these Terms & Conditions.


Website Content

The information available on this website is provided solely for general informational purposes. While Just Travel makes reasonable efforts to ensure that the information is accurate, complete, and up to date, we do not warrant or guarantee its accuracy, reliability, completeness, or suitability for any particular purpose.

Just Travel shall not be liable for any technical, editorial, typographical, or other errors or omissions appearing on the website.

Unless expressly authorized in writing, you may not copy, reproduce, distribute, modify, publish, transmit, display, or commercially exploit any content, images, graphics, software, itineraries, or other materials available on this website.


Booking Policy

All bookings are subject to availability and confirmation by the respective airlines, hotels, resorts, cruise operators, transport providers, activity operators, and other travel partners.

To complete a booking, customers must provide accurate and complete information, including but not limited to:

  • Full Name
  • Date of Birth
  • Gender
  • Nationality
  • Passport Details (where applicable)
  • Contact Information

Providing incorrect, incomplete, or misleading information may result in cancellation of the booking, denial of travel services, or additional charges, for which the customer shall be solely responsible.


Pricing & Payment

  • Prices are subject to availability and may change until the booking has been confirmed.
  • Full or partial payment may be required depending on the selected package or supplier requirements.
  • Receipt of payment constitutes acceptance of these Terms & Conditions.
  • Additional charges, including taxes, visa fees, government levies, foreign exchange fluctuations, convenience fees, and service charges, may apply where applicable.

Cancellation & Refund Policy

Cancellation and refund requests shall be governed by the applicable policies of airlines, hotels, cruise operators, transport providers, visa authorities, and other third-party service providers, in addition to Just Travel’s Charges & Cancellation Policy.

Where applicable:

  • Refund processing generally takes 15 to 45 working days, subject to supplier processing timelines and banking procedures.
  • Service charges, convenience fees, processing fees, and other non-recoverable expenses paid to Just Travel may be non-refundable unless otherwise stated.

No refund shall be payable where the customer voluntarily fails to utilize booked services, including but not limited to:

  • Hotel accommodation
  • Flights
  • Sightseeing tours
  • Airport transfers
  • Cruises
  • Meals
  • Entry tickets
  • Optional excursions
  • Recreational activities

Travel Documents & Visa Requirements

The traveler is solely responsible for ensuring that they possess all valid travel documents, including but not limited to:

  • A passport with the required validity.
  • Valid visas for destination and transit countries.
  • Required travel permits.
  • Immigration clearances.
  • Health certificates and vaccination records, where applicable.

Just Travel acts solely as a travel facilitator and shall not be responsible for losses arising from visa refusals, delayed visa processing, denied boarding, immigration decisions, or failure to carry valid travel documentation.


Customer Communication

By making a booking or submitting an inquiry, you authorize Just Travel to communicate with you through:

  • Phone calls
  • SMS
  • WhatsApp
  • Email
  • Mobile notifications

These communications may include:

  • Booking confirmations
  • Payment confirmations
  • Travel itineraries
  • Schedule updates
  • Cancellation notifications
  • Refund updates
  • Promotional offers and marketing communications, where permitted by applicable law

Limitation of Liability

Just Travel acts solely as an intermediary between travelers and third-party service providers, including but not limited to:

  • Airlines
  • Hotels
  • Resorts
  • Cruise operators
  • Transport providers
  • Activity providers
  • Insurance companies
  • Visa processing agencies

The contractual relationship for the actual travel services exists solely between the traveler and the respective service provider.

Accordingly, Just Travel shall not be liable for:

  • Service quality provided by third parties.
  • Flight delays or cancellations.
  • Hotel overbookings.
  • Weather-related disruptions.
  • Supplier insolvency.
  • Strikes or industrial actions.
  • Schedule changes.
  • Missed flight or transport connections.
  • Lost, delayed, or damaged baggage.
  • Entry restrictions or immigration decisions.
  • Any indirect, incidental, consequential, or special damages arising from third-party services.

Intellectual Property

All content available on this website, including but not limited to logos, trademarks, graphics, photographs, videos, package descriptions, itineraries, text, website design, and other materials, is the intellectual property of Just Travel or its licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, or commercial use is strictly prohibited.


Third-Party Websites

For your convenience, our website may contain links to third-party websites.

Just Travel neither controls nor endorses these external websites and assumes no responsibility for their content, services, security, or privacy practices. Accessing such websites is entirely at your own risk.


User Responsibilities

By using our website and services, you agree to:

  • Provide accurate, complete, and up-to-date information.
  • Maintain the confidentiality of your account credentials.
  • Use our website only for lawful purposes.
  • Refrain from making fraudulent bookings or engaging in any activity that may disrupt or misuse our services.

Just Travel reserves the right to refuse service, suspend user accounts, or cancel bookings where fraudulent activity, false information, or misuse is detected.


Relationship of the Parties

Nothing contained in these Terms & Conditions shall be interpreted as creating a partnership, joint venture, agency, employment relationship, or fiduciary relationship between the customer and Just Travel.


Indemnification

You agree to indemnify, defend, and hold harmless Just Travel, its directors, employees, affiliates, travel partners, suppliers, agents, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or relating to:

  • Your breach of these Terms & Conditions.
  • Submission of false or misleading information.
  • Violation of applicable laws or regulations.
  • Misuse of our website or services.
  • Infringement of the rights of any third party.

Force Majeure

Just Travel shall not be liable for any delay, cancellation, interruption, or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics or epidemics
  • Government orders or travel restrictions
  • War or armed conflict
  • Terrorist activities
  • Civil unrest
  • Airline strikes
  • Transportation failures
  • Severe weather conditions
  • Any other force majeure event

Changes to These Terms

Just Travel reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice.

Any revised Terms & Conditions shall become effective immediately upon publication on our website. Continued use of our website or services after such publication constitutes your acceptance of the updated Terms.


Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in the jurisdiction where Just Travel maintains its registered office or principal place of business.


Contact Us

Just Travel

Email: info@just-travel.in

Phone: +91 99000 63317

Website: https://just-travel.in

Registered Office:
T2, 3rd Floor,
Gem Plaza, Infantry Road,
Bengaluru, Karnataka – 560001, India.